Accessibility

Our commitment

VelvtVIP is committed to making our website and mobile app usable by everyone, including people who rely on assistive technology like screen readers. We're working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as an ongoing target, not a one-time checkbox. We don't claim full conformance today -- the known gaps are listed below.

This statement was last reviewed against the site in September 2026, using Lighthouse's automated accessibility check and a manual keyboard walk-through of four key pages. We have not had a formal third-party accessibility audit.

Display settings

Use the Display control at the bottom of any page on the website to choose a larger text size (Large or Larger) or turn on high contrast, which shows dimmed text and faint borders at full strength and adds a thicker focus outline. Your choice is saved in your browser and applied before each page appears. If you haven't made a choice, high contrast follows your device's increase-contrast setting.

What we've done

On the website:

• Raised secondary text across the site to meet the WCAG AA contrast ratio.
• Visible focus outlines on interactive elements, so you can see where you are when navigating by keyboard.
• Labels on ticket quantity inputs, and descriptive alternative text on table photos.
• Our loading animation, celebration confetti, button-press effect, the fade-in of content as you scroll, and the smooth scroll of the back-to-top button all turn off when your device's reduce-motion setting is on. Content revealed on scroll also appears instantly when you reach it with the keyboard.
• In our most recent audit (September 2026), the pages we tested scored 100 in Lighthouse's automated accessibility check. Automated checks catch only some issues, so we also walked through four key pages by keyboard and confirmed every focusable element on them shows a visible focus outline.

In the mobile app:

• Screen reader (VoiceOver and TalkBack) labels on venue browsing and search, favorites, and the sign-in fields.
• Meaningful labels on pass and membership QR codes (what they are and what to do with them), not silent or generic image announcements.

Known limitations

• Purchasing a pass in the app opens our website's checkout inside the app, so its accessibility depends on the website's markup and on Stripe's checkout page.
• On the website, paying for a pass or booking finishes on Stripe's hosted checkout page. That page, Apple Wallet, and Google Maps (opened from directions links) are run by those companies, and we can't change their accessibility.
• Not every screen in the app has been given screen reader labels yet.
• Scanning a pass QR code at the door (a staff tool, not a patron feature) is a camera-based interaction that isn't currently usable with a screen reader.
• On the venue-owner dashboard, some small text links (such as Edit, Deactivate, and Hide) have tap targets smaller than recommended, and the command palette's search box has no focus outline (the text cursor is still visible).

Feedback

If you run into an accessibility barrier anywhere in VelvtVIP, please tell us. Email support@velvtvip.com with the subject line "Accessibility" and, if you can, include the page or app screen, what you were trying to do, the device and browser or app version you were using, and any assistive technology involved (for example, VoiceOver or a screen magnifier). We typically respond within 1-2 business days.